FAQ

Please take a look at our FAQs. These should help you find the additional information you require. if you can't find the answer to your question, don't hesitate to contact us by clicking here for our contact details.

Q1: What kind of currency do you accept?
A1: At present, we accept GBP,EURO and USD.

Q2: How to place an order online?
A2: If you would like purchase the piece, just click on "add to shopping cart". You will be directed to the processing page. You can add additional items or proceed to 'checkout'. You will then be asked for a few detailed information to fulfill your order.

Q3: What can I do, if I cannot place an order successfully on line?
A3: Firstly, please check out whether there are plugs in your explorer. It sometime results in the failure of payment. Secondly, check your credit card type and No. They must be acceptable on our website. At last, please contact us by email at onlineservicevip5@gmail.com.

Q4: Is it safe to order on your website?
A4: Yes. We guarantee that any purchase you make on our website will be 100% safe. Our web servers use Secure Sockets Layer (SSL), an encryption technology that works with Microsoft Internet Explorer, Netscape, and AOL's browser, so that only linksoflondon.me.uk can read a buyer's personal information. Then your information is immediately encrypted into a scrambled message that can only be decrypted by an authorized computer.

Q5: How can I pay online?
A5:Up to now, we accept credit card either Master card or Visa card.

Q6: Will I get an order confirmation?
A6: Normally, if you add us to your mailing list, you will get confirmation about your order. The mail of confirmation is send to you by system automatically. Sometimes, your mail box will refuse to accept it. It may lie in the spam box. Or even the mail will be rejected totally. So we sincerely suggest you add us into your mailing box to avoid the miss of mails.

Q7: Can I change my order after ordering?
A7: Please be advised that once an order has been placed and processed it is difficult to make modifications and cancelations. If you need to make any alterations to your order, please email onlineservicevip5@gmail.com immediately with your order number. We shall do our best to accommodate your situation. Unfortunately, once a package has been shipped the order cannot be cancelled.

Q8: How long will it take to receive a refund from returned products?
A8: The refund will be notified after we get your returned parcel. Due to a-week-long billing cycle, you will get your refund in a week after our notification.

Q9: Do you ship your merchandise worldwide?
A9: YES. We can send our product worldwide where DHL, UPS & EMS can reach. And normally the delivery time will last 5-7 days.

Q10: Do you offer discounts on bulk orders?
A10: Yes, we would be glad to grand all kinds of discount code for our website. Please contact us for it.

Q11: How to use discount code?
A11: Please use it as instructed when checking out. And please be aware of time limited period of the discount code. Normally 1 months later, the code will be invalid.

Q12: How much will be charged for shipping?
A12: We offer free shipping on orders over £69,and for this item below £69,regardless the destination or the weight of the parcel,only £9.99 will be charged as per shipping fee.
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