Return & Exchange

Returns:

You may return the UNWORN goods purchased from linksoflondon.me.uk within 14 days of receipt of your order. All items sent back to us must be in their original condition i.e. not worn, altered or washed, with all tags attached. Otherwise the items will be returned to you.

Please contact us at onlineservicevip5@gmail.com for the returning address, which is maybe different from the address on the parcel we send to you. Refunds will be credited to the original way of payment only. Please understand the original shipping fee is not refundable. Because of the own characteristics of our merchandise, a 15% restocking and handling fee will be deducted from your refund.

Exchanges:

Exchanges are only allowed when the merchandise are defective or damaged upon receipt, not for every order or for wrong size. All items can only be exchanged for replacements at the equal price, and must be returned within 14 days of receipt. Email us firstly for the returning address as well as a return authorization without which returns are unacceptable. Customers are responsible for all the shipping charges during the whole exchange process. Please be aware that we will ship out the replacements only after your returns have been received.

Guideline:

1. A Return Address must be obtained from customer service for a refund. Order number must be written on the outside of the packaging. If order number is not visible or provided, package may get lost or returned to you;

2. On the packing slip, circle the item(s) being returned. Please indicate the reason for return;

3. Pack merchandise securely. If you do not have the original packing slip, please include the following information with your return: bill-to name, address and phone number; ship-to name, address and phone number; order number; reason for return;

4. For your protection, we suggest all returns be sent back to us through a traceable postal service. We will not be responsible for any loss or damage during the return process;

If you have any questions about the return and exchange policy, please feel free to contact us at onlineservicevip5@gmail.com.
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