Shipping & Returns

Shipping Method & Charges The shipping fee will be £9.99 for all products. However, we provide FREE Shipping all for orders above £69 all over the world where DHL, UPS & EMS can reach.

All parcels will be marked as "Gifts" or "Samples" to avoid fees imposed by customs, but the recipient will be fully responsible for the charges if there is any.

When you place an order, we suggest you have it delivered to a work address rather than a home address, as our couriers only deliver between 9am and 5pm during weekdays, and will require a signature from the recipient upon the items''arrival, which gives you peace of mind that your items will arrive safely and directly to your appointed location. All parcels will be held for picking up if it can''t be singed or delivered. So please provide us with correct and detailed shipping address for the delivery.

Shipping Time

Usually, it takes 1-2 days to process and ship. It usually arrives within 5-7 working days. We are gald that we are able to provide overnight shipping currently. In the unlikely event that this is not possible, for example ordered items are out of stock, we will email you to advise you of the likely delay.

We will do our every effort to make sure you receive the parcel in time but we are not responsible for service transit time, which is determined by the carrier, excluding weekends and holidays, and may vary with parcel origin and destination, particularly during peak periods. We are not responsible for delivery delays due to weather, insufficient address info, holidays, carrier complications or customs delay.

Tracking

The status of your parcel is online traceable. After your items are dispatched, the online tracking number and link will be sent to your email and be valid for your check within 3 months after you receive the email, because the package may not have been processed by the post office or the tracking information not been updated in time.

If you can't track your parcel after 2 days, please feel easy to contact us. If you have any questions about the delivery of your order, please feel free to contact us at onlineservicevip5@gmail.com.
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